Term and Conditions

1. User Obligations and Responsibilities

As a user of Altra Store, you agree to:

• Provide accurate and complete information when placing orders or contacting customer service.
• Use the website only for lawful purposes and in compliance with applicable laws.
• Not engage in any fraudulent activities, such as using stolen payment methods or misrepresenting personal details.
• Respect our intellectual property and not copy, distribute, or misuse any content from the site without permission.
• Ensure that you are of legal age to enter into binding contracts (typically 18 years or older in most jurisdictions).

Failure to comply may result in termination of your access or legal action.

2. Product and Service Description

Altra Store specializes in high-performance running and hiking footwear, including categories such as Cushioning Running Shoes, Fell Running Shoes, Hiking & Walking Boots, Motion Control Running Shoes, Structured Cushioning Running Shoes, and Trail Running Shoes. Our products are designed for durability, comfort, and optimal performance. We strive to provide accurate descriptions and images, but slight variations may occur. If you have questions about a product, contact us before purchasing.

Shipping Services: We ship worldwide, excluding Asia and some remote areas. Orders are processed within 1-2 business days. Delivery times vary based on the shipping method:

• Standard Shipping: £12.95, via DHL or FedEx, delivered within 10-15 business days after dispatch.
• Free Shipping: For orders over £50, via EMS, delivered within 15-25 business days after dispatch.

Note: Delivery times may be affected by your location and customs processing. We are not liable for delays beyond our control.

3. Order and Payment Terms

Order Process

When you place an order, you will receive a confirmation email. We reserve the right to cancel orders if items are unavailable or if there are issues with payment verification.

Payment Methods

We accept Visa, MasterCard, JCB, and PayPal. Payments are processed securely, and you agree to pay all charges associated with your order, including taxes and shipping fees.

Pricing and Availability

Prices are listed in British Pounds (£) and are subject to change without notice. We aim to keep stock levels accurate, but if an item is out of stock, we will notify you and offer a refund or alternative.

Returns and Refunds

You may return or exchange items within 15 days of receipt, provided they are unworn, in original packaging, with all tags attached. To initiate a return, contact us at [email protected] with the required details (see our Returns Policy for a template). Refunds are processed based on the original payment method:

• Credit Cards: 5-7 business days.
• PayPal: 3-5 business days.

Return shipping costs are the customer’s responsibility unless the return is due to our error. Original shipping fees are non-refundable. Non-returnable items include worn shoes, items without original packaging, and customized products.

4. Intellectual Property

All content on this website, including text, images, logos, and product designs, is the property of Altra Store or its licensors and is protected by copyright and trademark laws. You may not use, reproduce, or distribute any content without our prior written consent. Unauthorized use may result in legal action.

5. Limitation of Liability

Altra Store is dedicated to providing quality products and services, but we cannot guarantee that the website will be error-free or uninterrupted. To the fullest extent permitted by law, we are not liable for:

• Indirect, incidental, or consequential damages arising from your use of the site or products.
• Issues related to shipping delays, customs hold-ups, or events beyond our control (e.g., natural disasters).
• Any inaccuracies in product descriptions or pricing, though we strive for accuracy.

Our total liability for any claim related to your purchase is limited to the amount you paid for the product. This does not affect your statutory rights as a consumer under applicable laws, such as the UK Consumer Rights Act 2015.

6. General Provisions

Governing Law: These terms are governed by the laws of England and Wales. Any disputes will be resolved in the courts of the UK.

Changes to Terms: We may update these Terms and Conditions periodically. Changes will be posted on this page, and your continued use of the site constitutes acceptance.

Contact Us: For questions or support, email us at [email protected]. We aim to respond within 24 hours on business days.