Welcome to Altra Store’s FAQ section! We’ve compiled answers to the most common questions about our performance-focused running shoes and services. Whether you’re training for a marathon or exploring new trails, we’re here to support every step of your journey.
🏃♂️ Product Questions
What types of running shoes do you offer?
We specialise in performance running footwear across several categories:
- Cushioning Running Shoes – For maximum comfort and impact absorption
- Fell Running Shoes – Designed for rugged terrain and steep inclines
- Motion Control Running Shoes – Perfect for runners needing extra stability
- Structured Cushioning Running Shoes – Balanced support and comfort
- Trail Running Shoes – Built for off-road adventures
- Hiking & Walking Boots – Reliable footwear for extended outdoor activities
How do I choose the right Altra shoes for my running style?
Our shoes are designed with specific running needs in mind. Consider your typical running environment and needs:
- Road runners → Cushioning or Structured Cushioning shoes
- Trail enthusiasts → Trail Running or Fell Running shoes
- Runners needing stability → Motion Control shoes
- Hikers and walkers → Hiking & Walking Boots
🚚 Delivery & Shipping
Where do you deliver?
We’re proud to ship worldwide from our UK base in Wakefield! We deliver to most countries, excluding only the most remote areas of Asia and select other remote regions. During checkout, our system will automatically verify if we can deliver to your location.
What shipping options are available?
We offer two performance-focused shipping methods:
- Standard Shipping (£12.95) – 10-15 business days via DHL or FedEx with reliable tracking
- Free Shipping (orders over £50) – 15-25 business days via EMS for budget-conscious athletes
How long does order processing take?
We process all orders within 1-2 business days. Once dispatched, you’ll receive a confirmation email with tracking information (for Standard Shipping) so you can follow your new running companions on their journey to you.
Why might my delivery take longer than estimated?
Delivery times are estimates and may be affected by factors beyond our control, such as customs processing or weather conditions. We appreciate your understanding and assure you we’re committed to getting your gear to you as efficiently as possible.
💳 Payments & Accounts
What payment methods do you accept?
To make your purchase as effortless as your running form, we accept:
- Visa
- MasterCard
- JCB
- PayPal
Is my payment information secure?
Absolutely. We use industry-standard encryption and security measures to protect your payment information. Your data security is as important to us as the quality of our running shoes.
↩️ Returns & Exchanges
What is your return policy?
We offer a 15-day return policy from the date of receipt. If your shoes don’t help you find your perfect stride, we’ll make the return process as smooth as your next downhill run.
How do I initiate a return?
Please contact our customer service team at [email protected] within 15 days of receiving your order. We’ll guide you through the simple return process and ensure everything is handled efficiently.
What if my shoes arrive damaged or defective?
Each pair is carefully inspected before shipping, but if you receive damaged or defective shoes, please contact us immediately at [email protected]. We’ll quickly resolve the issue and get you the perfect pair you deserve.
🌍 International Orders
Are there any additional costs for international orders?
International customers are responsible for any customs duties, taxes, or import fees that may apply in their country. These costs are not included in our shipping fees and will vary by location.
Do you provide tracking for international orders?
Yes! Our Standard Shipping option includes full tracking via DHL or FedEx. For Free Shipping (EMS), tracking availability may vary by destination country.
Still Have Questions?
Our customer service team is here to help! Reach out to us at [email protected] and we’ll get back to you as quickly as we process orders – within 1-2 business days.
Altra Store
98 Horbury Rd, Wakefield, GB WF7N 1PP
Visit us at: newshoesdealsstore.com
At Altra Store, we’re not just delivering shoes – we’re delivering the tools for your next breakthrough run. Wherever your journey takes you, we’re here to support every step.